Refund Policy
Payments and refunds are handled by the provider shown at checkout.
Merchant of Record
Web checkout payments are handled by the Merchant of Record shown at checkout. Purchases made in the iOS app are billed and refunded by Apple under the App Store terms.
14-Day Money-Back Guarantee
For eligible web purchases, any money-back guarantee shown at checkout applies under that provider's terms. App Store refund eligibility is determined by Apple and may vary by country or region; statutory consumer rights remain unaffected.
Digital Content Exception
Your right to cancel does not apply once you have accessed or started using the service (Digital Content). By accessing the service, you acknowledge that you have lost your right to cancel.
Refund Policy
Refunds for web purchases are considered under the Merchant of Record's terms. Apple decides App Store refund requests. This does not affect statutory consumer rights that apply in your country or region.
Refund Process
For an App Store purchase, request a refund from Apple at reportaproblem.apple.com. For a web purchase, contact support@ykolabs.com or use the payment provider's portal.
Subscription Cancellation
Cancel an App Store subscription in Apple's subscription settings at least 24 hours before the current period or eligible trial ends. Deleting your CareConnect for Salons account does not cancel an Apple subscription. For web purchases, cancel through the provider portal or account settings under the terms shown at checkout.
Contact
For billing or refund inquiries, contact our support team at support@ykolabs.com.